Privacy Policy — 32bet Bangladesh | Your Data is Protected

Last updated: January 2026

This Privacy Policy is an official document of 32bet, explaining how we collect, store, use, and protect the personal information of our users. By using any service provided by 32bet, you are considered to have agreed to the terms of this policy. Please read it carefully. If you have any questions, contact our support team.

1 Scope of Application

This Privacy Policy applies to all services on the 32bet platform, including website browsing, account registration, financial transactions, gameplay, and any communication with customer support. This policy applies to every person using 32bet from Bangladesh.

If you use our services from outside Bangladesh, it is your own responsibility to consider the applicable data protection laws of your country. However, 32bet is always committed to ensuring the highest level of privacy for its users.

2 What Information We Collect

32bet may collect the following types of information based on various requirements:

Identity information: Full name, date of birth, national ID card or passport details (for age verification).
Contact information: Email address, mobile number.
Financial information: Transaction records via bKash, Nagad, Rocket, Upay, or bank transfer — we never store card numbers or PINs.
Device and session information: IP address, browser type, operating system, session duration.
Gaming activity information: Game history, betting records, win/loss logs — kept to ensure responsible gaming.
Cookie and tracking data: Cookies necessary for improving site performance (details below).

Categories of information collected

Identity information

Name, date of birth, and ID details — used solely for age verification and account security.

Contact information

Email and mobile number — used for important notifications and support.

Financial records

Deposit and withdrawal transaction logs — for financial security and fraud prevention.

Device data

IP address, browser, and device information — for platform security and performance.

Gaming activity

Game history and betting records — stored to ensure responsible gaming.

Cookie data

Session cookies and analytics — used to improve site usability.

3 Purpose of Data Use

32bet uses user information only for specific and legitimate purposes. No information is collected irrelevantly or excessively. We use your information for the following reasons:

To create, verify, and manage accounts.
To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
To provide customer support via 24/7 live chat and email.
To prevent fraud, money laundering, and other illegal activities.
To monitor and enforce responsible gaming conditions.
To improve the platform technically and resolve issues.
To send relevant promotional information (only with your consent).

          
          Important: We never sell your personal information to third parties or share it for advertising purposes.
        

4 Cookie Policy

The 32bet website uses various types of cookies. Cookies are small data files stored in your browser that help improve the functionality of the site.

Essential cookies: For login sessions, security verification, and basic site functionality. Disabling these may prevent the site from working properly.
Performance cookies: To analyse which pages are visited most — collected without personal identification.
Functional cookies: To remember your preferred language and settings.

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may limit certain services.

5 Sharing Information with Third Parties

32bet shares your personal information only in the following limited cases and under strict agreements:

Payment processors: Minimum information necessary to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
Identity verification services: For account validation and age verification — only the required data.
Legal authorities: Information provided to relevant authorities when required by law in Bangladesh.
Technology partners: For server hosting and security services — they operate under our strict data protection agreements.

          
          No third party may use information received from 32bet for their own purposes — this is our contractual obligation.
        

6 Data Security Methods

32bet follows the highest industry standards to protect your information. The key components of our security measures are:

SSL / TLS encryption: Data transmission is encrypted across all pages of the website, and especially during financial transactions.
Password hashing: Your password is never stored directly — only an encrypted hash is kept.
Access control: Only authorised staff are granted limited access to the information they need.
Regular security audits: Regular tests are conducted to identify system vulnerabilities.
Firewall and intrusion detection: Unauthorised access attempts are automatically detected and blocked.
Backup and recovery: Data is securely backed up and a disaster recovery plan is kept active.

7 Data Retention Period

32bet does not retain any information unnecessarily beyond specified periods. Retention period guidelines:

Active account information: Retained for the entire duration the account remains active.
Financial transaction records: Retained as required by financial regulations and legal obligations.
Closed account information: Retained for a defined period after account closure as required by law, then securely deleted.
Session logs: Kept for a short period, then automatically deleted.

          
          No information is retained beyond legal requirements. Data is permanently deleted once the retention period ends.
        

8 International Data Transfers

32bet's technology infrastructure may operate through servers located in various countries. Even if your information is transferred outside Bangladesh, we ensure it remains protected according to the standards of this Privacy Policy at all times.

Any international data transfer is carried out under strict contractual safeguards, ensuring your information receives protection equivalent to that in the country where it was originally collected.

Your data rights

9 User Rights

As a 32bet user, you have the following rights:

Right to access: You can request to see what information we hold about you.
Right to correction: If any of your information is inaccurate, you can request a correction.
Right to deletion: In certain circumstances, you can request that your information be deleted.
Right to object to processing: You can object to the use of your information for specific purposes.
Data portability: You can request to receive your information in a readable format.
Right to withdraw consent: You can withdraw any consent you have previously given at any time.

10 How to Exercise Your Rights

To exercise any of your data rights, contact the 32bet support team. After verifying your identity, we will process your request as quickly as possible.

During request processing, you may be asked to provide some information for identity verification — this ensures that only you can access your data.

Live chat: 24/7 direct support
Email: [email protected]
Language: Support available in Bengali and English

              
              All requests are handled confidentially and completed after proper verification.
            

11 Protection of Minors' Information

32bet strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect any personal information from minors.

If we are notified that a minor has opened an account on our platform, we will immediately close that account and delete all associated information. Parents or guardians who suspect their child is using the platform may contact us at [email protected].

12 Marketing Communications

32bet may inform you about various promotional offers and updates. However, we only send marketing messages when you have given your explicit consent.

You can unsubscribe from marketing emails at any time.
You can request to stop marketing communications via live chat or email.
Even if you stop marketing, you will continue to receive important account notifications (transaction confirmations, security alerts).

13 Policy Changes and Updates

32bet reserves the right to update this Privacy Policy from time to time. In the event of changes:

The date of the change will be updated on this page.
Users will be notified by email for significant changes.
Continuing to use the platform after a change is considered consent to the new policy.
If you do not agree with the changes, you may request to close your account.

We recommend reading this policy regularly. Contact our support team for any questions about the policy.

14 Dispute Resolution

If you have any complaint regarding how your information is handled, please contact us first at [email protected]. We take all complaints seriously and are committed to finding an appropriate resolution.

If you do not receive a satisfactory resolution from us, you may file a complaint with the relevant data protection authority.

Our 24/7 live chat and email support is available in both Bengali and English.

Your privacy is our priority